SHIPPING & DELIVERY:
: When will my order ship?
A: Orders placed before 2PM EST ship same day. You'll receive tracking within 24 hours.
: Do you offer free shipping?
A: Yes! Free shipping on all orders over $75. Bundle orders always ship free.
: How long does delivery take?
A: 3-5 business days for standard shipping. Express options available at checkout.
PRODUCT QUESTIONS:
: Is this bundle good for first-time campers?
A: Absolutely! It's specifically designed for beginners with easy setup and everything you need.
: Is the tent really waterproof?
A: Yes! Tested to 3000mm waterproof rating. It'll keep you dry in heavy rain.
: What size sleeping bag is included?
A: Adult-size sleeping bags (fits up to 6'2" comfortably). Suitable for 3-season use.
: Can I buy items separately?
A: Yes, individual items are available. However, the bundle offers the best value.
RETURNS & EXCHANGES:
: What's your return policy?
A: 30-day money-back guarantee, no questions asked. We cover return shipping.
: How do I return an item?
A: Contact us at hello@campwoodsadventures.com for a return label.
: Do you offer exchanges?
A: Yes! Free exchanges within 30 days of purchase.
WARRANTY:
: What's covered under warranty?
A: All products have a 1-year warranty covering manufacturing defects.
: How do I make a warranty claim?
A: Email us with photos and order number. We'll send a replacement or refund.
PAYMENT:
: What payment methods do you accept?
A: Visa, Mastercard, American Express, PayPal, and SumUp.
: Is checkout secure?
A: Yes! SSL encrypted with secure payment processing.
GENERAL:
: Can I cancel my order?
A: Yes, if it hasn't shipped yet. Contact us immediately.
: Do you ship internationally?
A: Currently shipping within [your country]. International coming soon!
: Is this a good gift?
A: Absolutely! Many customers buy bundles as gifts. We can include a gift message.
